Refund policy

Our 30-day return policy states that after receiving an item, you have 30 days to request a return.

To be eligible for a return, the item must be in the same condition as when you received it, must not be worn or used, must have all tags attached, and must be in its original packaging. Additionally, you will need the receipt or proof of purchase.

To initiate a return, contact us at info@star-speedcameras.com. Returns should be shipped to the address we provide after you contact us. 

If the return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items sent without a prior return request will not be accepted.

For any questions about returns, feel free to contact us anytime at info@star-speedcameras.com.


Damages and Issues
Inspect the order upon receipt and contact us immediately if there are defects or damages, or if you received the wrong item. This way, we can assess the issue and ensure it's resolved.


Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

  • perishable goods (e.g., food, flowers, or plants);

  • custom-made products (e.g., special orders or personalized items);

  • personal care products (e.g., beauty products);

  • hazardous materials, flammable liquids, or gases;

  • digital products, such as software downloads, downloadable content, or digital subscriptions, which are non-refundable once purchased, as the supply is considered complete upon delivery of the digital product.

If you have any questions or concerns about a specific item, feel free to contact us.

Unfortunately, we cannot accept returns of sale items or gift cards.


Exchanges
The quickest way to ensure you receive what you want is to return the item received and, once the return is accepted, purchase the new item separately.


14-Day Cooling-Off Period for the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return the order within 14 days for any reason and without having to provide any justification. As mentioned above, the item must be in the same condition as when you received it, must not have been worn or used, must have all tags attached, and must be in its original packaging. Additionally, you will need the receipt or proof of purchase.


Refunds
Once we have received and inspected your return, we will notify you whether the refund has been approved or not. If approved, you will automatically receive the refund via the original payment method within 10 business days. It may take some time for the bank or the credit card issuer to process and reflect the refund.
If more than 15 business days have passed since the return approval, contact us at info@star-speedcameras.com